At some point the Radisson Edwardian hotel I usually stay at in London started leaving me hand-signed welcome notes to the room when I arrive. Nice touch, even if common for regulars at many hotels.
Now they’ve taken it a step further – the note speaks my mother tongue. And quite familiar in tone, I must say. (“Kallis” is usually used in the very friendly context where “darling” if not “sweetheart” is appropriate, as opposed to casual “dear”).
Thanks for the neat surprise, Radisson! Estonian has just a bit over 1 million speakers globally, so we don’t get service in our own language abroad too often.